Shipping Policies
SHIPPING METHODS
Our standard method of shipping is either, Purolator, Fedex, UPS or Campar. Once a package leaves our warehouse, we have no control over its movement. We can’t guarantee a date that your order will arrive.
We reserve the right to invoice a customer if additional shipping is required due to having a PO Box or being in a remote area, our website calculates our flat rate shipping on the province and weight, but we have no way of knowing if you are remote or not. You will be emailed a shipping invoice for any additional shipping required, that shipping invoice will need to be paid before your order ships out.
Creation Essentials is NOT responsible for stolen parcels. If a parcel was left at your address and has gone missing we will file a claim with the courier on your behalf but we will not re-ship or refund your order until the courier deems the parcel as lost or undelivered.
When selecting your shipping method please note the following;
Tuesday to Friday are our weekday business days. Couriers only pickup on business days. We do not pack/ship on weekends or stat holidays.
REGULAR orders are shipped/packed in the same order they are received.
RUSH orders are processed first, only when the RUSH option has been selected and fee paid.
Orders placed after 1:00pm on Friday or any time on Saturday or Sunday will be added to their respective queues when we return on Tuesday morning.
PICK UP ORDERS
When the order is ready for pick up, you will get an email notification. Along with another email setting an appointment time and our pickup location address.
Pick up Orders are held for 7 days. You will be reminded at intervals that your order is still available for pickup. Orders not picked up after 7 days are subject to cancellation with a 20% restocking fee. Please contact us if you are unable to pick your order up within 7 days of placing it.
DISCREPANCIES
If there is a discrepancy in your order (wrong item, missing item), please email us at [email protected] with your order number and pictures of the discrepancy:
Online: 15 days of the order being delivered.
Online Pickup Order: 15 days from date picked up.
After 15 days we will not be able to correct the order.
DAMAGES/DEFECTS
If your order arrives damaged, pictures of the box and damaged contents must be emailed to us at [email protected] to file a claim with the courier.
If the product you received is defective (manufacturing, contaminated, etc.) we may request that the product be returned to us for review.
Online: 15 days of the order being delivered.
Online Pickup Order: 15 days from date picked up.
After 15 days we will not be able to correct the order.
RETURN TO SENDER PACKAGES
If your order is returned to us because it went unclaimed at the post office, we will contact you by email asking if you would like to have it reshipped. If you choose to have the order reshipped you will be sent an invoice for the cost to reship plus the amount that the courier charged us to return the package to our warehouse. If we don’t receive a response within 48 hours the order will be refunded with the cost of shipping withheld along with a 20% restocking fee.
Example:
Reshipping invoice price: $20
Cost to ship: $10
Courier cost to ship back to our warehouse: $10
Updated January 6, 2024