Returning an item/ Cancelling an order/ Refunds

Cancelling an order or removing items from an order
Online Orders:
Orders picked, packed, and/or ready for shipping
Orders that have been prepared for shipping, either waiting for a shipping label or a shipping label has already been created, are not subject to a refund.
Orders in queue for picking:
Orders that have not yet been picked will have 10% of the total dollar amount paid withheld which is the Credit Card transaction fees that we are not able to recover as our credit card processor does not refund the transaction fees  we are charged when a payment is made.  Orders paid by Sezzle will have a 6% transaction fee withheld. Orders paid by e-transfer are not subject to the fee as we do not incur any non-refundable transaction fees.

Returning an item
Online Orders:
Order has been shipped and delivered:

Returns must be authorized by our Operations team and are not permitted after 15 days from shipping date. You must be given a Return Code before sending an item back.
We require faulty/damaged products to be returned to us for further investigation. We will refund the cost of shipping if the product has been deemed faulty after being sent back. A shipping labelled may be provided if we are sent pictures showing the fault/damage.
If the product is being returned to us for reasons other than product damage or our error, we reserve the right to charge a 20% restocking fee to cover our costs of processing and restocking the returned goods and we will not cover the cost of shipping. If the 20% restocking fee is waived, the 3% or 6% transaction fee will be withheld. These products must also be returned unused/unopened in resalable condition and in their entirety including lot size purchased (i.e.- 4 dozen, 7 dozen).
We can refund the order to a discount code that will be emailed to you. The refund may still be subject to a 20% restocking fee. If you choose to remove an item(s) from an order, there may be a 20% restocking fee. Cancelling an  order that is already packed for shipping or pick up, is not subject to a refund.
Please contact us for our returns shipping address.

Has not been shipped:
If your order hasn’t been shipped and you would like to remove items from your order it will be subject to the 3% or 6% transaction fee. To avoid the transaction fee being withheld, we can refund the order to a discount code that will be emailed to you.

**Some examples of items we cannot accept back:
– purchased 4 dozen bottles – must return all 4 dozen.
– Liquids/oils purchased in smaller quantities combined into a larger bottle.

Pick up orders are held for 5 days. If orders are not picked up after 5 days, the order will be cancelled and there will be no refund given. Failure to communicate with our staff once you receive the email stating your order is completed is the customers’ issue.
Please make arrangements with our staff if you are not able to pick up within the 5-day period. Exceptions are made on a per-case basis.

Refunds – online and retail store:

If an item is out of stock or there is an error on our end, we will refund to your original method of payment with no transaction fee.
If a discount code is missed during checkout, we will refund the ifference to a gift card only within 14 days of the order date.
If you have questions regarding returns, please contact us by email at [email protected]